Virtual Landline

Never Miss A Business Call Again

A landline number makes you look professional and helps your business stand out from the crowd.

A Ballscoigne Virtual Landline gives you a local, professional landline number, and sends business calls to your mobile phone(s).

All Virtual Landline Features

Our Virtual Landline service is derived from our Hosted VoIP product range, so you get all hosted VoIP features when you have a Virtual Landline with Ballscoigne.

Call Flows

A call flow is a simple way to create “journeys” for your call to go on.

For example, when a call comes in, you can choose whether to send it to a user, play a sound, or send it straight to voicemail.

Voicemail With Recording

All voicemail is recorded and available from our control panel.

Call Diversions

Divert a call (make it dial a new number) anywhere you wish.

Audio Library and Hold Music

We have a collection of royalty-free hold music for you to use in your system. You can also upload your own audio to use in your system.

Conference Rooms

Setup a conference room where multiple callers can dial in and talk to one another.

Call Menus

When someone calls you, you can have them go through a call menu (press 1 for sales, press 2 for accounts, etc).

Opening Hours/Holidays

Leave your customers with a customised message on public holidays, or in your closing hours. Callers will be able to leave a message after ringing.

Text To Speech

Text-to-speech can assist with the rapid deployment of messages. With 13 global accents in both male and female voices, you can customise your messages quickly and professionally.

Call Monitoring

Help train your employees with secure call monitoring (listen in on active calls).

Feature Codes

These dial codes provide user control over facilities such as hot desking, forwarding, parking, recording and more.


We support full encryption of VoIP calls. Encryption makes it much harder for hackers to break into your VoIP system and make fraudlent calls. It also makes it far more difficult for them to listen to calls.

Fraud Protection

We can send proactive alerts if spending reaches certain levels, as well as intelligent warnings if traffic is out of the ordinary. Alerts can be issued via email and SMS.

Elevate Your Business

Our Virtual Landline allows you to create the impression of a large-scale phone operation without the need to invest in expensive hardware.


Setup voice menus, opening hours, royality-free hold music, and so much more. With Virtual Landline, callers will immediately be impressed by the professionalism of your business.

Want To Call From Your Virtual Landline? Our Device Provisioning Makes It Easy

Our device provisioning is industry-leading. it saves you countless hours individually setting up VoIP phones on your network, and allows you to deploy new devices to your existing infrastructure with ease.

Device Management

For devices set up using our auto-provisioning, we provide industry-leading levels of control over the device.

These include:

  • Key assignment (including colour-coded diagrams to aid understanding per device)
  • Reboot and re-provisioning controls
  • Logs showing provisioning and registration attempts and outcomes
  • Settings controls for port, protocols, passwords, encryption, and codecs
  • Firmware push functionality

We support instant provisioning for over 100 desk phone models across six different popular manufacturers, and two softphone vendors. We take away the hassles of setting up new phones or the adoption of new infrastructure onto our platform. Within minutes, you can have a phone listed on our systems and connected with a tried and tested configuration.

Devices that do not support auto-provisioning can still be added manually to our platform.


Choose a landline number, set up the divert, all calls will be sent to your mobile. It’s as simple as that.

Highly Flexible

Our Virtual Landline service is built off the back of our Hosted VoIP platform, meaning you can easily switch to a traditional hosted VoIP setup whenever you need.


“Having a virtual landline number has really helped my business grow, but it’s also been so nice to keep my work and personal life separate. I like how that I can get an app on my phone and make calls from the number too, so if I need to expand, it’s super easy.”

Hannah Bull

MD, Baco'n'Make

Frequently Asked Questions

How long is the contract?

There is a minimum term of 1 month.

Do I need special equipment?

For a basic Virtual Landline, you only need to use a web browser to set everything up (or you can have us set it up for you). To make calls from your virtual landline, you will need a VoIP softphone app or IP desk phone.

What kind of numbers can I have?

We only stock geographical (local) landline numbers right now. We have 100% UK coverage so you can pick an area code for your location.

Is it cheaper for customers to call my Virtual Landline?

Yes, a virtual landline is charged in the same way as a traditional landline is, so it is cheaper for your customers to call your virtual landline number.

How do I place an order?

Before ordering, please send us an enquiry. We need to get to know your business before offering services.

Can I cancel at any time?

Yes, send us an email or give us a call and ask to have your Virtual Landline service cancelled.

Can I use an existing landline number with you?

Yes, we can port your existing landline number(s).

Can I transfer my Ballscoigne Landline Number away?

Yes, you can have another provider port your Ballscoigne Virtual Landline number to them.

How do I answer a call from my Virtual Landline?

Calls are diverted straight to your mobile phone. Pick up the call as normal to answer.

How can I know if the call is a business call before I answer?

When you receive a call from your Ballscoigne Virtual Landline, you will hear a prompt: “Press 1 to accept the call”. You will then know you have a business call. Alternatively, you can have the call show as coming from your Virtual Landline number, in which case you will know the call is a business one.

How do I make calls with my Ballscoigne Virtual Landline?

You will need to install a VoIP softphone app to your smartphone or computer, or you can purchase an IP phone (physical phone) and create a device in our control panel. If this sounds too complicated, please get in touch with our support team and we can help you get set up. There are no additional charges for setting up a VoIP softphone or hardphone.

How often can I change the phone number to divert to?

As often as you like. It’s free, and you can do it from our control panel.