Privacy Policy

Our Contact Details

Our contact details can be found on this page.

The Type of Personal Information we Collect

We collect first name, surname, address, phone number, IP address, email address, or fault information.

How we Get the Personal Information and Why we Have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To purchase and use our products.
  • To report a fault.
  • To make a complaint.

    We use the information that you have given us in order to provide you with our products and services, many of which require us to know your address for us to install them. We also use your personal contact information to make it easier to provide you with help and support.

    We may share this information with carriers and wholesalers such as Openreach or BT Wholesale for the purposes of service delivery and support.

    Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
    (a) Your consent. You are able to remove your consent at any time. You can do this by contacting us here.
    (b) We have a contractual obligation.
    (c) We have a legitimate interest.

    How we Store Your Personal Information

    Your information is securely stored. We keep your personal, company, and product information for the duration you are a customer + 24 months. We will then dispose your information by deleting it from our servers and securely disposing any paper copies of your information we have.


    If you use our site, some site content requires cookies to function, such as live chat. We store cookies on your device that retain your cookie selection choice. These cookies last 30 days. You can click the button on the bottom left of the screen to read about the cookies we use and why we use them.

    Embedded Content From Other Websites

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

    Your Data Protection Rights

    Under data protection law, you have rights including:

    • Your right of access – You have the right to ask us for copies of your personal information.
    • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
    • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
    • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
    • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
    • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

    You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
    Please contact us via this page if you wish to make a request.

    How to Complain

    If you have any concerns about our use of your personal information, you can make a complaint to us via this page.

    You can also complain to the ICO if you are unhappy with how we have used your data.
    The ICO’s address:
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    SK9 5AF

    Helpline number: 0303 123 1113
    ICO website: