Professional Calls, Simplified
Ballscoigne delivers high-quality, reliable business voice communications with the same white-glove service as our broadband and leased lines. One trusted contact manages everything – from setup to ongoing management – so you can focus on your business.
Professional Communications, Managed Personally
Every aspect of your voice service is handled directly by me. From setup to ongoing management, there is no call centre, no ticket system, and no ambiguity. You have one trusted contact who takes personal responsibility for your connectivity.
- Enterprise-Grade Reliability
Ballscoigne’s VoIP and SIP trunking is built on robust, business-grade infrastructure. Redundancies and failovers are in place to ensure your communications remain uninterrupted under all circumstances.
- Crystal-Clear Call Quality
High-quality connections mean every call is reliable, consistent, and professional. Latency and dropped calls are actively mitigated through carefully chosen infrastructure and ongoing monitoring.
- Tailored to Your Business Every solution is configured to your company’s specific needs. Line counts, office locations, and call handling are designed with precision, ensuring seamless integration with your existing systems.
- Scalable and Flexible
Your communications evolve with your business. Adding users, linking multiple sites, or adjusting capacity is managed directly and efficiently — with no downtime or disruption.
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Why Ballscoigne?
Because your business communications deserve more than standard service. With Ballscoigne, every call, every line, and every configuration is managed personally, with precision and accountability. You have a single point of contact who understands your business, anticipates issues before they arise, and ensures continuity under all circumstances. The service is engineered for reliability, clarity, and seamless scalability – so you can focus entirely on running your business, confident that your communications are in expert hands.
Elevate Your Business
My hosted VoIP solution allows you to create the impression of a large-scale phone operation without the need to invest in expensive hardware.
Setup voice menus, opening hours, royality-free hold music, and so much more. With hosted VoIP, callers will immediately be impressed by the professionalism of your business.
A Real Life Call Centre Example
The Situation
I reached out to John Bowe after he expressed that he was planning on setting up a call centre helpline for his new charity organisation.
He needed a way to have multiple phone operators located all around the UK to be part of one call centre without them having to relocate from their homes.
He needed a way for operators to transfer calls to other free operators as efficiently as possible.
The Solution
After creating the VoIP account and users, I set up John’s helpline for him.
With my solution, I support a range of deskphones and softphones for automatic provisioning, but in this case, I helped the users get set up manually. Each user has their own permission-based control panel login. They don’t have permission to make major changes, but they can see their VoIP device registration details and can even automatically provision their softphones (in this case) by scanning a QR code.
Testimonials
“I have a couple of offices and both need to communicate with each other and make calls. Ballscoigne’s hosted VoIP gives me a great phone system that’s easy to use and I can have my work calls sent to my mobile if I’m out.”
All Hosted VoIP Features
Call Flows
A call flow is a simple way to create “journeys” for your call to go on.
For example, when a call comes in, you can choose to make a certain user’s phone ring.
Call Statistics
Our call statistics are available on an account, group, and user basis.
You can view:
- Total call duration
- Average call length
- Missed calls
- Inbound call duration
- Average time to answer
- Not answered calls
- Outbound call duration
- Call trends by time of day
- Call trends by month
- Call success trend
Voicemail With Recording
All voicemail is recorded and available from our control panel. You can also receive email notifications whenever you get a voicemail.
Call Diversions
Divert a call (make it dial a new number) anywhere you wish.
Audio Library and Hold Music
We have a collection of royalty-free hold music for you to use in your system. You can also upload your own audio to use in your system.
Conference Rooms
Setup a conference room where multiple callers can dial in and talk to one another.
Distinctive Ringing
Distinctive ringing can help you audibly distinguish different types of calls, for example, internal calls, or calls routed to specific callflows. They can act as a means to draw attention without the need to refer to the screen.
Follow Me
The Follow Me function allows you to tell the system what users, devices, groups and external numbers you would like to ring when a call comes in for a particular user. This can be particularly helpful if you are on the move, and would like your mobile to ring as well as your desk phone, or perhaps a user is on annual leave, so to direct calls to a group as opposed to a voicemail.
IVR Menu
When someone calls you, you can have them go through a call menu (press 1 for sales, press 2 for accounts, etc).
Opening Hours/Holidays
Leave your customers with a customised message on public holidays, or in your closing hours. Callers will be able to leave a message after ringing.
Text To Speech
Text-to-speech can assist with the rapid deployment of messages. With 13 global accents in both male and female voices, you can customise your messages quickly and professionally.
Call Monitoring
Help train your employees with secure call monitoring (listen in on active calls).
Call Parking
Call parking/retrieval and valet parking.
DID/DOD
DID allows a caller to ring groups/users directly via a specific number rather than having to call a receptionist/IVR.
A DOD is a number assigned to a SIP user which displays on an outbound call to the callee. You can set this up to be any number associated with your VoIP account.
Feature Codes
These dial codes provide user control over facilities such as hot desking, forwarding, parking, recording and more.
Speech-To-Text Transcriptions
We support the use of Google Speech-to-Text when viewing call recordings so that you can see transcripts of your calls.
TLS/SRTP and TLS/SRTP + ZRTP
We support full encryption of VoIP calls. Encryption makes it much harder for hackers to break into your VoIP system and make fraudlent calls. It also makes it far more difficult for them to listen to calls.
Fraud Protection
We can send proactive alerts if spending reaches certain levels, as well as intelligent warnings if traffic is out of the ordinary. Alerts can be issued via email and SMS.
Frequently Asked Questions
Voice solutions can be complicated.
What is hosted VoIP?
VoIP (Voice over Internet Protocol) allows your business to make calls over the internet with enterprise-grade quality. The system is fully managed, monitored, and optimized to deliver consistent, reliable performance.
Can I keep my existing phone number?
Yes. Number porting is handled directly as part of the setup, ensuring your business retains all current contact numbers seamlessly, without disruption.
Will I need new hardware?
Typically, you will require compatible IP phones or an adapter for your existing equipment. All recommendations are made to ensure optimal performance, and setup is fully managed on your behalf.
How reliable is the service?
Extremely reliable. Ballscoigne implements redundancies, failovers, and continuous monitoring to ensure uninterrupted service. Reliability is built into the infrastructure, not an optional feature.
Can multiple locations or users be supported?
Absolutely. The system is fully scalable, allowing multiple offices, remote users, and additional lines to be integrated without disruption, even across other countries. Each addition is carefully configured to maintain consistent performance.
How long does setup take?
Setup timelines depend on existing infrastructure and your specific requirements. Every step is managed personally, with clear, concise updates provided at each stage, so you always know exactly what is happening.
What support is available if an issue arises?
Support is direct and personal. You communicate with one dedicated contact – me – who manages all issues and liaises with providers if necessary. Resolution is swift, and you are kept informed throughout.
Can the service be adjusted as my business changes?
Yes. Ballscoigne provides flexibility to scale, relocate, or reconfigure your communications infrastructure as your business evolves. All changes are managed end-to-end, ensuring continuity and performance.